This management manual and textbook introduces the theoretical basics of process management and provides a procedural model for process innovation. The procedural model makes it possible to develop customer-oriented processes in a structured manner and to design them in order to meet changing requirements. This textbook has been recommended and developed for university courses in Germany, Austria and Switzerland.
This book enables readers to understand and apply the seven phase procedural model for process innovation in order to design and implement innovative processes.
Exercises and review questions test understanding of the theoretically acquired knowledge.

Preface

Theoretical Basics
Existing Approaches
Procedural Model for Process Innovation
Techniques for Analyzing the Business Model
Techniques for Planning the Process Architecture
Techniques for Developing the Process Vision
Techniques for Developing the Process Deliverables
Techniques for Planning the Process Flow
Techniques for Creating the Process Management
Techniques for Implementing Process Innovation.