Total Quality Management
An Executive Guide to Continuous Improvement
Total Quality Management
An Executive Guide to Continuous Improvement
Total Quality Management (TQM) is a journey towards improvement, guiding you through a continuous reassessment of yourself, your work and your organization. The author demonstrates how to improve your daily workload in order to create a quality product, control costs, and foster customer loyalty. Not only does this give your organization an edge in a competitive business environment, it also helps you grow and excel.
Rampersad guides you through the effective use of problem-solving tools and helps you apply the quality improvement process in all aspects of your work. The book`s modular, practical and integral approach will appeal to today`s busy manager. All aspects of Total Quality Management are clearly, concisely, and didactically described, illustrated by a wealth of real world examples.
The Problem Solving Discipline
Interpersonal Skills
Teamwork
The Quality Improvement Process
The TQM-organization
Controlling Change
An Integrated Step by Step Plan for Continuous Improvement.
Rampersad guides you through the effective use of problem-solving tools and helps you apply the quality improvement process in all aspects of your work. The book`s modular, practical and integral approach will appeal to today`s busy manager. All aspects of Total Quality Management are clearly, concisely, and didactically described, illustrated by a wealth of real world examples.
Introduction
Total Quality ManagementThe Problem Solving Discipline
Interpersonal Skills
Teamwork
The Quality Improvement Process
The TQM-organization
Controlling Change
An Integrated Step by Step Plan for Continuous Improvement.
Rampersad, Hubert K.
| ISBN | 978-3-642-08756-1 |
|---|---|
| Article number | 9783642087561 |
| Media type | Book |
| Copyright year | 2010 |
| Publisher | Springer, Berlin |
| Length | X, 190 pages |
| Illustrations | X, 190 p. |
| Language | English |
