Exploring Service Productivity
Studies in the German Airport Industry
Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed, suggesting ways on how to deal with them. The insights of this book deliver considerable value for both management and academia.
Systematic literature review on service productivity.- Service productivity from a provider's perspective, a customers' perspective, and an operations perspective.- An interactive service productivity model.
Lehmann, Claudia
| ISBN | 978-3-658-23035-7 |
|---|---|
| Article number | 9783658230357 |
| Media type | Book |
| Copyright year | 2018 |
| Publisher | Springer, Berlin |
| Length | XXI, 344 pages |
| Illustrations | XXI, 344 p. 70 illus. |
| Language | English |
