Navigating Conflict Management in the Digital Age
Navigating Conflict Management in the Digital Age
This book highlights the growing importance of soft skills and digital literacy as artificial intelligence increasingly becomes a part of our daily lives. It emphasizes the critical roles of effective communication, empathy, and emotional intelligence in navigating interactions in digital environments. It examines conflict management in the digital age, addressing the unique challenges that arise from online interactions and provides practical strategies tailored for managing conflicts in digital mediums, including email etiquette for clarifying misunderstandings, techniques for de-escalating tense situations on social media, and methods for fostering inclusion in diverse online communities.
By featuring real-life case studies that illustrate both successful and challenging conflict resolutions and insights into future trends in digital communication, this book equips readers with the knowledge and confidence to navigate and manage conflicts effectively in a rapidly changing digital landscape.
Anmelden
Karimi, Haleh
Pathak, Yashwant V.
| ISBN | 9783119142144 |
|---|---|
| Artikelnummer | 9783119142144 |
| Medientyp | Buch |
| Copyrightjahr | 2027 |
| Verlag | De Gruyter |
| Abbildungen | 10 ill., 10 tbl. |
