Practices and Tools for Servitization

Managing Service Transition

Practices and Tools for Servitization

Managing Service Transition

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This edited book intends to provide knowledge on tools and practices of servitization to facilitate the formulation and implementation of servitization-based strategies, service infusion and manufacturing service transition globally. Including 22 practically relevant contributions, this book aims to help scholars and practitioners seeking to facilitate servitization in companies through original perspectives and advanced thinking in related issues such as business models, strategic change, practices, processes, routines, value creation and appropriation. Employing practice theory as a useful frame, the contributions span theoretical approaches such as product-service systems, service science, services-dominant logic and cocreation, resource-based views, industrial organization and institutional theory. The book presents tools and frameworks to enable and support servitization and engender understanding of servitization-as-practice.


1 Practices in servitization

2 Are you ready for servitization? A tool to measure servitization capacity
3 Measuring servitization
4 Business models in servitization
5 Value constellations in servitization
6 Business model innovation: a process model and toolset for servitizing industrial firms
7 Servitization through product Modularization in consumer goods manufacturing companies
8 Value-Scope-Price: design and pricing of advanced Service offerings based on customer value
9 Servitization Challenges Overcoming the challenges of servitization: Aligning responses to service strategy
10 Paradoxes in servitization
11 Implementing servitization strategies: Trajectories of capability development and offering of Basic and Advanced Services
12 Unboxing the key human competencies for successful servitization
13 BI-in-practice: A look at how BI enacts framing contests and affects the service transition path
14 Managing risks for Product-service systems (PSS) provision: Introducing a practical decision tool for Risk Management
15 Selling solutions by selling value.- The virtue of customizing solutions: A managerial framework
17 Servitization practices: A co-creation taxonomy
18 To servitize is to reposition: Utilizing a Porterian view to understand servitization and value systems
19 Enterprise imaging: Picturing the service value system
20 Ecosystems innovation for service development
21 Service supply chain design by using agent based simulation
22 Servitization in the public sector: A framework for energy service companies.


ISBN 978-3-030-09510-9
Medientyp Buch
Copyrightjahr 2018
Verlag Springer, Berlin
Umfang XXVI, 429 Seiten
Sprache Englisch