The service industry has grown considerably over the last decades and is expected to further development. One of the challenges that service companies face is efficient service crew planning. The simultaneous optimization of delivery times and the routing of service personnel can lead to high cost savings and can therefore be very beneficial for these companies.
In this book the author presents solution approaches that optimize delivery times and crew scheduling cost jointly. The performance of the methods is evaluated for different scenarios. Further valuable insights for the service industries are derived by analyzing the sensitivity of the optimization results.
Potential readership includes scholars and graduate students who are interested in the field of service crew planning and practitioners from service companies looking for new planning approaches.

1 Introduction

2 Routing and Scheduling Problems
3 Crew Scheduling Optimization
4 Local and Global Search Heuristics
5 The Service Routing Problem
6 Crew Scheduling and Shifting Module
7 Optimization Heuristics
8 Computational Results
9 Closing Remarks and Outlook
References.